Magento 2 Zendesk Chat Extension

Magento 2 Zendesk Chat is the extension for Magento 2 stores that helps to improve customer shopping experience by providing lightning support. This extension allows you to integrate Zendest Chat into your Magento 2 instance, manage your customer requests faster and more effectively in order for them to receive a great experience and want to come back. 

Compatibility: Magento 2.2.0 - 2.4.3 (CE, EE, ECE, B2B)
Version: 2.0.3
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What Customers Say
works great out of the box.
star star star star star
Review by genri b.

easy to install and easy to configure with nice page speed optimization. thanks

Customers Data 

It seems that only Magento 2 website visitors benefit from the Zendesk Chat getting the information they need since it is you who provides it. But, there are different ways you could use the information from the chat. Magento 2 Zendesk Chat extension pulls out Users’ Names, Emails, and Phone Numbers once they are logged in and decide to chat with you. This way you can surf the Zendesk history and contact your customer to ask for a review, provide the follow-up information, or check if the solution you offer worked. Now you don't need to spend more time looking up the customer before answering. It's all there.

Customer Data in Zendesk Chat
Zendesk Chat Speed Optimization

Third-Party Code Impact Reduce

Applying different extensions to your Magento 2 store you add more data to your database. Since the code Magento 2 extension is built on is similar to the one in Magento there is no harm to your website performance. However, when you try to integrate third-party extensions like Zopim chat with different javascript there might be some website loading speed change. Our Magento 2 Zendesk Chat module is integrated into your Magento instance in a way that doesn’t influence your website performance.

Multiple Support

There is no need for your Magento 2 store customers to wait longer or even leave not getting a chance to chat with the company representative. Zendesk Chat allows customer service representatives to manage multiple chats at the same time and move freely from one to another so that your customers receive fast support out of turn.

Multiple Zendesk Chats in Magento 2
Zendesk Offline Messages

Offline Messaging

Unless your Magento 2 store provides the 24/7 support there would be some messages you’ll miss not being able to answer. Fortunately, there is no chance you’re not going to provide support to those customers since there is the Offline Messaging feature in Zopim Chat. All messages that you receive while logged out will automatically be sent to the email you assign to your Zendesk account.

Zendesk Analytics

In order to learn more about customers on your website, you have to constantly analyze the information. Zopim chat provides you with the chat statistics, history, and other settings to help monitor customer trends&tendencies. You can use that information to improve your chat management and ensure the best support for your Magento 2 store visitors.

Magento 2 Zendesk Analytics
New Features of Magefan Extension

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Zendesk Chat extension — is the integration extension that allows you to embed a chat script to your Magento 2 store with no influence on the website speed. It also allows you to pull out customer information, so you know who you are chatting with to provide a more personalized experience.

Want to make your Zendesk chat even more convenient for both you and your customers?



Can I install your Magento 2 Zendesk Chat module via the composer?

- Yes, you can. All our modules can be installed via the composer. Once you purchase the extension, you receive keys to the private Magefan composer repository and find the composer installation commands available in the "My Downloads" section.


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