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Magento 2 Zendesk Chat Extension

Magento 2 Zendesk Chat is the extension for Magento 2 stores that helps to improve customer shopping experience by providing lightning support. This extension allows you to integrate Zendest Chat into your Magento 2 instance, manage your customer requests faster and more effectively in order for them to receive a great experience and want to come back. 

Compatibility:Magento 2.3.0 - 2.4.6 (CE, EE, ECE, B2B)
Version: 2.0.8
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What benefits do you get?
  • Speed optimized chat solution to boost your customer support efforts.
  • Personalized customer support with automatically pulled out customer data.
  • Zendesk Chat with customized appearance and forms for better experience.
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easy to install and easy to configure with nice page speed optimization. thanks

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Customers Data 

It seems that only Magento 2 website visitors benefit from the Zendesk Chat getting the information they need since it is you who provides it. But, there are different ways you could use the information from the chat. Magento 2 Zendesk Chat extension pulls out Users’ Names, Emails, and Phone Numbers once they are logged in and decide to chat with you. This way you can surf the Zendesk history and contact your customer to ask for a review, provide the follow-up information, or check if the solution you offer worked. Now you don't need to spend more time looking up the customer before answering. It's all there.

Customer Data in Zendesk Chat
LiveChat Speed Optimization

Reduce Third-Party Code Impact

By applying different extensions to your Magento 2 store you add more data to your database. Since the code Magento 2 extension is built on is similar to the one in Magento there is no harm to your website performance. However, when you try to integrate third-party extensions like Zopim chat with different javascript there might be some website loading speed change. Our Magento 2 Zendesk Chat module is integrated into your Magento instance in a way that influences your website performance neither on mobile or tablet nor desktop.

Add Multiple Chats

There is no need for your Magento 2 store customers to wait longer or even leave not getting a chance to chat with the company representative. Zendesk Chat allows customer service representatives to manage multiple chats at the same time and move freely from one to another so that your customers receive fast support out of turn.

Multiple Zendesk Chats in Magento 2
Zendesk Offline Messages

Offline Messaging

Unless your Magento 2 store provides the 24/7 support there would be some messages you’ll miss not being able to answer. Fortunately, there is no chance you’re not going to provide support to those customers since there is the Offline Messaging feature in Zopim Chat. All messages that you receive while logged out will automatically be sent to the email you assign to your Zendesk account.

Zendesk Analytics

In order to learn more about customers on your website, you have to constantly analyze the information. Zopim chat provides you with the chat statistics, history, and other settings to help monitor customer trends&tendencies. You can use that information to improve your chat management and ensure the best support for your Magento 2 store visitors.

Magento 2 Zendesk Analytics
Magento 2 Zendesk Chat Extension
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What is Zendesk?

Zendesk is a help desk management tool that offers multiple customizable solutions for better customer service. It allows you to build a knowledge base, customer service portals and streamline online communications.


What Zendesk features does your extension offer?

Magento 2 Zendesk Chat Extension is an integration extension between Zendesk and Magento that allows you to implement Zendesk chat that loads faster. The features and options of the chat depend on the plan selected in your Zendesk account.


Does Zendesk Chat load faster on mobile?

Yes, the extension optimizes chat loading speed on mobile so the chat script doesn’t cause any delays.


Can I install your Magento 2 Zendesk Chat module via the composer?

Yes, you can. All our modules can be installed via the composer. Once you purchase the extension, you receive keys to the private Magefan composer repository and find the composer installation commands available in the "My Downloads" section.

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