FAQ

Magefan offers a one-time payment with optional updates and support renewal, and doesn’t have automatic subscriptions or charges. After the purchase, you receive full access to the extension source code, 365 days of free updates, 365 days of free support, and a 60-day money-back period.

Once 365 days pass, you can unlock your access to the updates and support via Magefan’s renewal program for 50% of the extension price. The renewal is optional, and the extension remains active whether you purchase a renewal or not.

Magefan offers two ways to install the Magento 2 extensions: via Composer or FTP. For detailed steps, please check the installation user guide.

Magefan hosts your active licenses in the Downloads section of your Magefan account to which the licenses are assigned. Correspondingly, navigate to the Downloads section to find the extensions, installation instructions, product keys, assigned domains, the free support and updates status, and the latest available extension version.

Magefan also offers a separate Partner Dashboard for official partners to monitor their status, licenses, and assigned clients.

You can find the relevant product key in the Downloads section of your Magefan account by clicking the Product key link next to the corresponding extension.

Magefan enables Composer and product key rotation within the active support period. For that, navigate to your Magefan account > Downloads > Install via Composer and/or Magefan account > Downloads > Product key, and use the Rotate button at the bottom of the pop-up.

Note: In case of rotation, you will need to update the Magefan Composer and product keys in your installation accordingly.

As per Magefan’s License Agreement, you can install one Magento 2 extension in one live Magento instance and multiple test, staging, and development instances. Separate live Magento instances require separate licences.

Usually, the Magefan extensions detect dev/staging environments automatically and don’t require a product key. If, due to the specific settings of the dev/staging environments, the extension cannot detect them as such, Magefan whitelists the dev/staging domains, so you can use the same product key in these environments.

For multi-website setups, you need to associate the main domain with the license, i.e., the admin panel domain. Then, Magefan extensions can be enabled on all websites you manage within the specified admin panel.

Magefan enables you to change the domain your license is assigned to within the active support period. For that, navigate to your Magefan account > Downloads, click on the “+” icon next to the current domain, enter the new domain name, and press Save.

Magefan offers custom discounts for upgrading the extension license to a higher plan (e.g., Basic > Plus, Basic > Extra, or Plus > Extra). Please contact the Magefan customer support team for more information and steps to proceed.

Magefan corrently does not offer free trials for the Magento 2 extensions, except for official partners, who can request a trial.

At the same time, all extensions come with a 60-day money-back policy, which gives you time to test the extension in your environment and evaluate its features, while retaining an option to request a refund should the extension not meet your requirements fully.

After the purchase, you can find the extension in the Downloads section of your Magefan account. If you placed an order as a guest, Magefan creates an account for you automatically, and you receive an email to set your account password.

Magefan’s authorized reseller, PayProGlobal, sends the invoice for your purchase directly to your email inbox. Additionally, you can review your invoice in the Orders section of your Magefan account.

If you wish to make changes to your invoice, please reply to the email from PayPro Global, Magefan’s authorized reseller, in which you received the invoice, and request the necessary modifications.

Magefan works with an authorized reseller, PayPro Global, and all orders are placed via PayPro Global’s checkout. Since you are eligible for taxation, VAT is added to your order total. However, once you enter your valid VAT ID, you won’t need to pay the tax.

Orders from customers in the UK and Poland, however, are processed through PayPro Global’s entities, PayPro Europe Limited and PPG DIGITAL Sp. z o.o., respectively. This is considered a domestic B2B sale and requires mandatory tax collection.

The paid VAT can later be reclaimed by filing a tax return with the corresponding tax authorities.

Magefan offers a 60-day money-back policy for any Magento extension, according to Magefan’s Refund Policy. To initiate your refund, please contact the customer support team.

However, please note that installation, custom development, and other Magefan services cannot be refunded after services have been provided.

Magefan provides the Forgot Your Email form, available on the login page, to identify the email address associated with your license. Alternatively, you can contact Magefan’s customer support team for further assistance.

As per Magefan’s License Agreement, to renew access to the extension updates and support after 365 days, you need to pay 50% of the product price. The renewal grants access to all extension updates for another year.

The renewal is optional and can be purchased when necessary. The current extension version remains active whether you purchase a renewal or not.

Magefan offers an easy way to renew access to new extension releases in your Magefan account. Please navigate to the Downloads section and press the Get latest button to add the renewal to the shopping cart.

For consistency and easier management, Magefan keeps the download link and product key the same after you purchase a renewal. The renewal unlocks your access to the latest extension versions, so using the same download link, you will be able to download the updated version.

If you are updating the extension via Composer, the latest extension version becomes available automatically once you purchase the renewal.

If you already have 2 or more licenses of the same Magefan extension, you don’t need to purchase renewals for each of them. Magefan offers the option to pay for one renewal and renew support and new release access for all of them automatically.

Magefan offers a 10% discount when you purchase 2 extensions and a 15% discount when you purchase 3+ extensions. Additionally, after the purchase, Magefan credits 10% of the product price in reward points, which you can spend on future purchases. For more details, please check Magefan’s Rewards Program.

Information about seasonal sales is available on Magefan’s website and in the newsletter if you are subscribed.

Once you select the Magefan extension and proceed to the shopping cart, you can enter your discount code into the relevant field there.

You can apply reward points in your shopping cart by entering the amount you would like to redeem in the relevant field. 1 reward point equals $1.

Magefan adds 5 reward points for account registration. Additionally, you can leave a review for the Magefan extension you are using and receive 10 additional reward points.

For more information, please contact the Magefan customer support team.