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FAQ
Our most commonly asked questions.
General
How to install Magefan extensions for Magento 2?
To install any of our Magento 2 extensions, please check our user guides.
What payment methods are available at Magefan store?
We use the PayProGlocal authorized reseller which allows you to pay with debit/credit cards, Paypal, wire transfer, and purchase order methods.
Is your technical support free?
After the purchase, you receive 365 days of free technical support. After that, you can renew your support for another 365-day period if you want to.
Can I request a customization of the Magefan extension?
Yes, you can request a customization service. Please, contact our customer service to receive a quote.
If I have a question about a specific Magefan extension, do you have the product FAQs?
Yes, you can find FAQ on the product pages too. Please, see the full list of our Magento 2 Extensions, go to the product page you are insterested in and scroll down to find the FAQs. If you didn't find the answer to your question, please contact our customer service and we will gladly assist you!
Orders and Invoices
Where can I download the extension or find my license key?
To find your license key log in to your account and switch to the “My Downloadable Products” tab.
I cannot download an extension right after the purchase. Why?
Usually, it takes some time for the payment system to finalize the payment. It shouldn’t be more than a few minutes, if it takes too long please let us know.
Where can I see my invoice after the purchase?
Our authorized reseller, PayProGlobal, will send the invoice for your purchase directly to your email box. If you need to request any details about the invoice, contact PayProGlobal directly.
I want to add some information to my invoice or change it. How can I do it?
If you wish to make changes to your invoice, please contact PayProGLobal, our authorized reseller.
If I have made a purchase as a guest customer, where can I find my extensions?
Once you make a purchase a customer account is created for you. Check your email and set a password to log into your Magefan account.
How can I get a refund?
After the purchase of any Magento 2 extensions you receive a 30-day money back guarantee, please check our Refund Policy. Besides, please note, Installation service or Custom Development service cannot be refunded after services have been provided. To initiate your refund, please contact our Customer Service.
Discounts, Sales and Trial
Do you have any discounts/special offers/ affiliate programs?
You can find every special offer on our website or receive it via a newsletter if you are subscribed. You can also benefit from our Rewards Program.
How to apply a discount coupon?
Once you select an extension and proceed to the shopping cart, you can enter your discount code into the relevant field there.
Do you have a free trial period?
Yes, some of the Magefan extensions are available for trial. You can request it by filling out a free trial form on the product page.
Lisence Policy
What is your license policy? Can I install the Magefan extension on many websites?
You can install ONE Magento 2 extension on ONE LIVE Magento instance, but multiple test, stage and dev domains. Please, check our full License Agreement.
Can I use FREE Magefan extensions on Magento 2 Enterprise Edition (EE) or Magento 2 Enterprise Cloud Edition (ECE)?
All extensions are paid for Magento 2 Enterprise (EE) or Magento 2 Enterprise Cloud Edition (ECE). If you use a free version (do not have any paid orders), you need to purchase the extension to use it on Enterprise and Cloud Magento Instances (EE/ECE).
Support and New Releases Renewal
How to renew access to new releases after 365 days?
You will need to pay 50% of the product price whenever you decide to go with the newest version after 1 year. This payment also allows you to have access to all of the versions released within this next year.
I have many licenses of one Magefan extension. How can I renew each of them?
If you already have 2 and more licenses of the same Magefan extension – you don’t need to pay 50% of the product price for each of them. You can only pay for one, and support and release access will be renewed automatically for all of them.
Can I get renewed access to the new extension versions after 1 year for FREE?
Yes, once you buy one additional license of the extension, the support service and access to the new releases for all your current licenses of this extension are extended automatically for free.