Login as Customer App is an excellent tool if you want to log in to customer accounts in Shopify without any credentials. However, if you don't have the Multipass feature in your Shopify Plan or use the pricing plan of the Login as Customer App that doesn't provide compatibility with this feature, you need to ask customers to grant you access to their account first (Allow Assistance).
So, in this guide, you'll learn how to ask customers for allowing assistance and find an example of the message you can share with them.
To ask customers to allow assistance in Shopify:
1. Ask customers to log in to their account and find the Allow Assistance option under the Account Details.
2. To confirm that they allow you to access their accounts, customers have to enter their passwords in the Allow Assistance popup.
Once customers confirm they allow your assistance, you will see a success message and will be able to log in to their accounts with no creds required.
Note: this access will be granted for 30 days. After this time expires, customers will have to allow assistance again.
To ask customers to allow assistance you might send them short instructions on how to do that.
Here's an example you can use:
If requesting assistance is not an option for you, or customers can't do that for some reason, there is one more option.
You can reset customers' passwords and then log in.
However, in this case, customers will have to restore their passwords with the "Reset password" link when they want to log in.