Couldn’t find something?
It may well be that our online catalogue is not updated yet. We have a vast network of ingredients, our supply chain team will be happy to entertain any ingrendient enquiry.
Log in to Customer Accounts in One Click
Whether your customers are facing issues in their account, shopping cart, or checkout, they want you to sort them out quickly. With little to no effort required from them.
That’s exactly what Login as Customer App helps you with.
You don’t need to request any customers’ login data to log in to their accounts and process these requests.
Just use one of the corresponding options while clicking on a customer and confirm the action.
Exceed the expectations
Personalize your customers experience though dedicated and more targeted support
Let Customers Request Assistance
Don’t use the Multipass feature but still want to log into customers' accounts in Shopify? Your customers can help you.
Let customers grant you access to their account through the “Allow Assistance” feature.
Log in to your customers' accounts and help them with placing orders or any other requests.
Change Customer’s Password if Needed
Login As Customer Shopify App is ready for all scenarios.
Customers can’t grant you access, you don’t have the Multipass and the situation requires you to ask fast? We've got you covered.
Login to customer accounts by resetting their password in one click and process the requests accordingly.
Customers can then restore their password when logging in. It is that simple.
Offer Seamless Assistance to B2B Customers
Not all customer accounts in Shopify are the same. B2B accounts have a different login process that requires codes instead of passwords.
But that’s not a problem for the Magefan Login as Customer App at all.
Login to B2B accounts using the generated email and receive login codes directly in the admin.
Ensure seamless support for all customers in your store. Without compromising their account security.
Login as a Customer Outside of Shopify
Our Shopify Login as Customer allows you to speed up support and reduce the pressure on the store managers.
But different login options are not the only thing you can benefit from.
You can also log in as a customer outside of Shopify.
Use the custom API that comes with the app to establish a connection with your helpdesk, CRM and any other system. Deliver exceptional service through different channels.
Track Customer Account Logging Activity
Although you might not log in to customer accounts too often, you still have to keep track of the logins.
Use the Shopify Login as Customer App to monitor whose account has been visited recently.
Be aware of this vital store process at all times for better customer management.
FAQs
I have a free plan but the app throws an error, what does it mean?
Most likely you have already logged in 10 times as per the free plan and now the app doesn’t allow you to log in as a customer. You have to wait till a month passes or upgrade to the Standard or Pro plan.
Can I log in to the customer account without a Multipass?
Yes, you can. However in this case you will have to reset customer passwords and log in or ask for customers’ consent to log in.
Will customers see I’ve logged in to their account?
The logging in is not tracked on the customers' side, so they won’t see any notification or notice someone’s been to their accounts. However, they can request assistance directly from their accounts.
Do you offer a free trial for this Shopify Login As Customer App?
Yes, we offer a free trial for this app. Once you click the "Install App" button you start a 14-day trial. Once the trial expires you need to choose a plan you want to use.
Is there a free plan for this app?
Yes, this app comes with a free plan that gives you the option to login to customer accounts up to 10 times. If you want unlimited logins, you need a paid plan.
What’s a spending limit of $99 per month I am asked to approve? I want to use a free plan.
We do offer a free plan for this app. However, since we also have paid plans, Shopify notifies you that this app can charge $99 per/month ($99 is the maximum amount one can charge per app per month on Shopify).
Shopify does this for all apps. But you won't be charged automatically or without approval if you use a free plan. Read more about Shopify app usage limit and decrease the app usage limit.
Shopify does this for all apps. But you won't be charged automatically or without approval if you use a free plan. Read more about Shopify app usage limit and decrease the app usage limit.
Quick Overview Video
Optimize your support service with the Login as Customer App. Log in to customer accounts in seconds and process customers' requests faster.
Watch this short video to learn how logging in actually works.
As a big B2B player we use this module as a standard in our B2B webshops! It's great to help the sales team to place orders for customers or see exactly what issues they are dealing with and resolve them quickly. Thank you Magefan!
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Shopify Login as Customer App
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