Stand with Couldn’t find something?
It may well be that our online catalogue is not updated yet. We have a vast network of ingredients, our supply chain team will be happy to entertain any ingrendient enquiry.
Log in to Customer Accounts in One Click
Whether your customers are facing issues in their account, shopping cart, or checkout, they want you to sort them out quickly. With little to no effort required from them.
That’s exactly what Login as Customer App helps you with.
You don’t need to request any customers’ login data to log in to their accounts and process these requests.
Just use one of the corresponding options while clicking on a customer and confirm the action.
Exceed the expectations
Personalize your customers experience though dedicated and more targeted support
Let Customers Request Assistance
Don’t use the Multipass feature but still want to log into customers' accounts in Shopify? Your customers can help you.
Let customers grant you access to their account through the “Allow Assistance” feature.
Log in to your customer account and help them place orders or any other requests after.
Change Customer’s Password if Needed
Login As Customer Shopify App works is ready for all scenarios. If customers can’t grant you access, you don’t have a Multipass and the situation requires you to ask fast, there is an option.
Login to customer accounts by resetting their password in one click and process the requests accordingly.
Customers can then restore their password when logging in. It is that simple.
Login as a Customer Outside of Shopify
Our Shopify Login as Customer allows you to speed up support and reduce the pressure on the store manager. But different login options are not the only thing you can benefit from.
You can also log in as a customer outside of Shopify.
Use the custom API that comes with the app to establish a connection with your helpdesk, CRM and any other system. Deliver exceptional service through different channels.
Track Customer Account Logging Activity
Although you might not log in to customer accounts too often, you still have to keep track of the logins.
Use the Shopify Login as Customer App to monitor whose account has been visited recently.
Be aware of this vital store process at all times for better customer management.
FAQ
Does this app work for Shopify Plus?
Yes, Login as Customer App for Shopify works with Shopify Plus. The benefit is you can log in to a customer account with Multipass without having to reset the customer's password or wait for their approval for assistance.
I have a free plan but the app throws an error, what does it mean?
Most likely you have already logged in 10 times as per the free plan and now the app doesn’t allow you to log in as a customer. You have to wait till a month passes or upgrade to the Standard or Pro plan.
Can I log in to the customer account without a Multipass?
Yes, you can. However in this case you will have to reset customer passwords and log in or ask for customers’ consent to log in.
Will customers see I’ve logged in to their account?
The logging in is not tracked on the customers' side, so they won’t see any notification or notice someone’s been to their accounts. However, they can request assistance directly from their accounts.
Do you offer a free trial for this Shopify Login As Customer App?
Yes, we offer a free trial for this app. Once you click the "Install App" button you start a 14-day trial. Once the trial expires you need to choose a plan you want to use.
Is there a free plan for this app?
Yes, this app comes with a free plan that gives you the option to login to customer accounts up to 10 times. If you want unlimited logins, you need a paid plan.
What’s a spending limit of $99 per month I am asked to approve? I want to use a free plan.
We do offer a free plan for this app. However, since we also have paid plans, Shopify notifies you that this app can charge $99 per/month ($99 is the maximum amount one can charge per app per month on Shopify).
Shopify does this for all apps. But you won't be charged automatically or without approval if you use a free plan. Read more about Shopify app usage limit and decrease the app usage limit.
Quick Overview Video
Optimize your support service with the Login as Customer App. Log in to customer accounts in seconds and process customers' requests faster.
Watch this short video to learn how logging in actually works.
What our
clients say
clients say
The app works great and the development team is very responsive and continuously improving the app. It’s been a great help when customers have issues purchasing. Thank you Magefan!
By
Brands Who Trust Us
Shopify Login as Customer App
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