Shopify is quite a straightforward platform with an intuitive interface and easy-to-manage tools. But before you get to setting up your store there is one more step to take. You need to log in to the Shopify admin panel, of course.
Sounds like an easy job, but it may be a bit tricky for those new to Shopify. Why? Because the login process depends on your role. Thus, the procedures are different for logging as developers and partners. And then you might also need to log into your customers' accounts.
But don't worry, we've got you covered. In this guide, you'll learn all the necessary details about Shopify login.
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Developer Login
To manage your orders, customers, products, and store in general you need to log into Shopify as a developer or administrator, in other words. Shopify allows you to log in either via browser or mobile app.
To log in to Shopify from a browser:
1. Navigate to the Shopify login page and go to Your store.
2. Enter your email and press the Continue with Email button. Alternatively, you can log in to Shopify with the available services (Apple, Facebook, or Google).
3. Specify your password and hit the Log In button.
4. Choose the corresponding store and you're finally there.
As we've mentioned above, it's also possible to log in with the mobile app. So, you need to install the app from the Apple App Store or Google Play Store first. Then, you take the same steps as for the desktop login. So, just enter your email and password, choose the store and that would be about it.
Partner Login
You need to log in to Shopify as a partner if you are neither a store owner nor an admin but rather provide development, management, or other services. To do so:
1. Open the Shopify login page and choose the Shopify Partners option.
2. Type in your email and press the Continue with Email button. For a faster login, you can use the listed services.
3. Enter your password and proceed to Log In.
And just like that, you'll be redirected to the partner dashboard to start working on your task. Nothing complicated here at all.
Login as Customer
Except for the "traditional" login, sometimes you might also need to log into your customers' accounts. By doing so, you can provide personalized assistance and a top-notch customer experience. Sadly, Shopify doesn't offer such functionality by default.
But this is completely possible for the users. Here, you get not one but three options for customer account login. Let's explore each of them.
Login with Multipass
One of many perks of Shopify Plus is the Multipass functionality. It is also of great use when it comes to the Login as Customer app since Multipass API allows you to log into your customers' accounts without asking for their consent.
All you have to do is navigate to the app in your admin section, find a corresponding customer and confirm you want to log in to their account.
That's how you find yourself in your customer's account and can proceed with assisting them e.g. place orders on their behalf, etc.
Ask for Assistance
If you're not on Shopify Plus or don't have the Multipass compatibility in your Login as Customer plan, there is a walkaround for you. You can ask for customer assistance before logging into their accounts.
When the access is granted on the customer's side, you can provide the needed help as effectively.
Change password
If requesting assistance is not the best option for your specific case, changing customers' passwords can do the trick. In this case, you reset the user password to log in instead of requesting assistance.
This method may be faster, yet note that later on your customers will have to restore their passwords to get to their accounts.
As you can see, there is nothing too complicated about logging in to Shopify. The most important thing to mind is the role you are logging in under. The remaining steps are just a breeze.
