Reviews about Magefan Convert Guest to Customer Extension

Support team is very helpful in making this work for us. Thanks to Ihor!

Works Well ... very helpful staff

The extension has the ability to notify customers they have guest orders, and provides a button to customers to merge guest orders to their account. When customers (who are by definition logged in their account, with full access to their account configuration) click the notification to merge [their guest orders with their account]... instead of actually merging the customer is sent and email they have to check and then CLICK A LINK IN AN EMAIL in order to trigger a merge. Not only is this poor security practice (teach customers to click links in emails) but many (about 10%) either don't understand the action they need to take or refuse to do so... leading to mutliple attempts and ultimately an annoyed contact from customer requesting we fix the issue. Response from MageFan customer service was this is a security feature (I don't see how, they [customers] were already logged in to their customer account.) At least the extension should have a configuration option to allow the button to perform an immediate merge rather than just send an email.

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Magefan's reply:

Thank you Emily for your honest feedback. We took your suggestions into account. So the next version of the Guest to Customer Extension will include an option for customers to merge guest orders automatically, without an email confirmation.

The best thing about this extension is that is benifits both the customer and admin by auto convert the guest to registered customer after checkout which helps in saving time of the customer and good customer acquisition for owner.

The only downside is for the customers who don't want to register themselves after checkout.

The extension helps the customers who don't want to waste time in registering themselves and makes the process hassle free for them it also benefits merchents to increase their customer base.

It is an excellent idea to register a user without bothering them about an extra step that, even before shopping, one must register. Even I take a stepback when I am asked to register first. But here, while doing the checkout process, it eventually notes us. Functionality like this can be an addon to not just Magento but any other e-commerce tool.

From a development point of view, there could be a few points like more connected to other tables in DB but from end-user point of view, it is all perfect and very convenient to use.

Registering to a site and filling up large forms is usually a person who wants to avoid, becomes lazy or wants a short cut. Clearly, the basic functionality provided by this extension meets the requirement.

From a consumer perspective, this tool is very convenient to prevent customers from dropping a transaction just for the struggle of creating a profile for a one-time single transaction.

The interface has some areas of opportunity, especially when switching from one module to the other. Sometimes it wouldn't let you go back to a specific area without exiting the profile.

As mentioned, handling customer transactions and keeping a database with critical information is one of the most essential factors to be able to provide great customer experience.

I'm very satisfied with this extension. It is useful for me. The support is very quick and efficient.

It does convert guest to customer. however, the key customer data associated with the order is not changed. The following fields show different values in the customer data and order data:
(a) Customer Group
(b) Email ID
The extension should provide an option to sync the customer data in the customer_entity and related tables with customer data in order, order_address and other related tables

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Magefan's reply:

Thank you for your feedback, Krishnan. Please note that the extension assigns guest orders to customers based on the email ID, so this kind of data can't be changed if you want to sync customers' guest orders to their accounts.

Regarding the customer group, it is saved for the order at the moment the order was placed so you can track discounts and other benefits associated with the customer group. If you want to create an order for a specific customer in Magento admin and then go and change this customer's group, the group will still remain the same in the order details.

We had a configuration issue, which support helped us with really quickly, very impressed.

This module fixes so much. We don't have to force our customers to register to place an order which was a problem. Instead we turn guest orders into registered customers. Couln't ask for more and support is great. They answered quickly with any questions.

We are very happy with this extension. Not only does it automatically convert our guests to registered customers, but it also adds the functionality to change the customer account connected to an order and allows us to login to our customers' accounts on the front end. These features have tremendously helped our customer service team deal with customer issues. We had some minor bugs due to custom coding on our site, but Magefan's support team was able to resolve them quickly. We're very happy to recommend Magefan and this extension.

The support team is really good and responsive.

Good extension that does exactly what it should. No problems installing and setup is straight forward. Recommended.

Title says it all. Before this extension things were in a bit of a mess with some orders not assigned to customer email accounts due to guest checkout. Also order and customer data migrated from another shopping cart didn't match up orders with the customers correctly. This extension solved and continues to solves similar issues. It's quick and simple. Highly recommended!

Great extension! And the support from Ilhor was amazing!
Magefan it's now on my list of trusted extensions providers.

Thanks a lot, Magefan! It is worthy piece of code. I've just installed and tested few cases - works like a charm. The only stuff to improve - bulk converting guests from old orders. That bulk action is a bit buggy and seems it is failing for some cases and then not possible to continue. But there is nice and quick way to do that manually so I even didn't bother to report that as a bug in a formal way. The rest functionality works real great!
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Magefan response:
- Sometimes there can be an issue with a few orders with bulk conversion, this is related to some missing order data, e.g. after migration from other platforms to Magento 2, so order does not have all required information to create a valid customer account.

The product is great and so is the service. I’m really happy we don’t have to deal with guest accounts anymore and all questions were quickly resolved by service team.

This extension has helped us give better customer service and assist our customers well. Thank you!

We had some issues when first installing this for a client of ours but Ihor from MageFan delivered us a new version of the extension in less than 48 hours that fixed the problem we described. As a developer myself I understand things are bound to go wrong sometimes, the most you can ask for is a prompt response and quick turnaround!

Works exactly as described and gets the job done with 1 click! Support is very fast also. 100% recommended.

We used a free extension (Login As Customer) from MageFan and decided to purchase this extension. After installation, we had issues enabling the extension in our admin, within mins we received the reply support (Ihor). Ihor was very thorough and helpful. Within a 2 days, MageFan updated the extension and made it available for users to download from their web site. The extension enables us to help customers who need to access their accounts for different purposes. Thank you MageFan and Ihor personally!

This extension is really very helpful, and they are providing great support with the extension and any trouble shooting with the site. We really recommend this extension and company for getting other useful extensions for Magento 2.

This extension helps us to create an account for return users so we can easily place an order for them from a back office.