I got the extension and now they are telling me I can not add more domain to it. at the time of the purchase, they said to contact us if you want to add more domains.
________________________________________________
Magefan's reply:
According to our License Agreement (https://magefan.com/end-user-license-agreement ) which is based on the same terms as other Magento 2 extensions vendors' licenses, one License gives you the right to use only one copy of the Software on one LIVE Magento installation. A separate License should be purchased for each LIVE Magento installation. You can use the software on an unlimited number of developments, staging, and test Magento Installations.
Matt bought two of our modules in summer 2021. After the purchase, he installed them on a test domain to test before pushing to live. Our system recognized this domain as a live installation. So, when Matt tried to install and enable them on the live domain, he received an error about an invalid license key. He contacted us about this problem, and we asked for the name of the live domain. Matt told us about 3 domains, specifying that he wanted to conduct A&B testing. We kindly added them to the license key. Matt was completely satisfied and even left good reviews about the extension on our website.
Unfortunately, there apparently was a terrible misunderstanding. Matt probably thought that he could add any domain at any time, and use 1 license to operate the extensions on an unlimited number of live installations.
A few days ago he asked us to add 3 more domains to the license key. After checking them, we discovered that they were live domains, three different stores completely unrelated to the previous project. According to our License Agreement, we asked Matt to purchase 3 additional licenses so that he could use the modules on these new websites. This answer apparently didn't satisfy Matt, and, unfortunately, we received threats in return. We also offered a good discount, as we always do when a customer buys a lot of modules, but it didn't satisfy Matt either.
We are really sorry about this situation, and we will put more effort into informing our customers about the terms of use of our extensions.