15 Best Shopify Customer Support Apps

One of the most important aspects of any business is customer service. High-quality products matter a lot, and so does the ability to communicate with your customers effectively. If you can cater to your clients' needs and solve their requests promptly, you establish yourself as a brand people can trust. 

You can assist your customers in different ways depending on your business type. Now, it's easier than ever given the number of available Shopify apps. But there are two sides of the same coin. What option exactly will be the one?

We know how overwhelming such choices can be. Thus, to give you a hand, we prepared a list of the best Shopify customer support apps that cover diverse aspects of customer service.

Let's get right to them!

Top Customer Support Apps for Shopify

Icon	App name	Developer	Price	Free plan	Free trial
	Login as Customer: Support	Magefan	Pro - $39/month
	MIT AI Chatbot & Sales Bot	Meetanshi	Pro Plan - $49 / month
	Hulk Contact Form Builder	HulkApps	Pro Plan - $9.90/month Pro+ Plan - $24.90/month
	ThriveDesk	ThriveDesk	Basic - $29/month Standard  - $69/month Unlimited  - $129/month
	Gorgias: Helpdesk, Chat & FAQ	Gorgias Inc.	Starter - $10/month Basic - $60/month Pro - $360/month Advanced - $900/month
	Accessibly	On The Map Marketing	Standard - $5/month Premium - $25/month Enterprise - $75/month
	Re:amaze AI Helpdesk & Chat	Reamaze	Basic - $29/month Pro - $49/month Plus - $69/month Enterprise Custom - $899/month
	Okendo: Reviews & Loyalty	Okendo	Essential - $19/month Growth - $119/month Power - $299/month
	Powerful Contact Form Builder	PowerfulForm.com	Premium - $9.90/month Pro - $19.90/month
	SB: Helpdesk, Live Chat & FAQs	Shark Byte, Inc	Basic - $5.99/month Standard - $19.99/month Advanced - $49.99/month
	Recharge Subscriptions App	Recharge	50-50 - $50/month Starter - $99/month Pro - $499/month
	ReturnGO Returns & Exchanges	ReturnGO	Starter - $23/month Premium - $147/month  Pro - $297/month
	MAG: Product Reviews	MyAppGurus	Basic - $5.99/month Pro - $14.99/month
	SimpleCall — Click to Call	flowzy	Standard - $1.49/month
	HelpLab FAQ Page, Product FAQs	Avocados Lab	Essentials - $3.99/month Professional - $7.99/month

1. Login as Customer: Support

Let's begin with the Shopify Login As Customer app from Magefan. This solution allows you to login as customer in Shopify without a password. Whether you use legacy, new, or B2B customer accounts, this app has you fully covered.

(Log in to all Shopify customer account types - source Login as Customer: Support)

If you're using Multipass, nothing stands in your way when logging into your customer accounts. If you're not, you can simply request the customer to allow assistance or temporarily change the user's password.

The app also supports new customer accounts and allows you to receive the 6-digit code right in the admin dashboard. A few clicks are all it takes to log in as a customer.

Besides, the Magefan Login As Customer app keeps track of all customer account logins, making it clear when anyone logs into a certain customer's account.

(Admin activity monitoring - source Login as Customer: Support)

Thus, you don't have to bore your customers with lengthy explanations and confusing directions. Just log into their accounts and have the thing done in a matter of seconds. This is a life-changer for many, so why not give it a go?

2. MIT AI Chatbot & Sales Bot

The MIT AI Chatbot & Sales Bot offers the dual benefit of an AI-powered support agent and a virtual sales assistant. It handles FAQs and general inquiries 24/7 while providing smart, intent-based product recommendations.

(MIT AI Chatbot & Sales Bot features - source Meetanshi)

With a no-code setup and full customization of personality and appearance, the bot seamlessly blends with your brand identity to deliver human-like responses. It is the ideal solution for Shopify merchants looking to automate customer service, reduce ticket volume, and convert visitors into customers on autopilot.

3. Hulk Contact Form Builder

When you strive to make your store user-friendly, there are no insignificant interface elements. Everything people see and interact with influences their shopping experience. This is specifically important for the forms you use to keep in touch with your customers.

(Building the Contact Us forms - source Hulk Contact Form Builder)

The Hulk Contact Form Builder app helps you build unique forms from scratch or using the preset templates. You can edit any part of the form, upload files, and adjust it as per your website's needs. With a variety of available form types, you're sure to find the best option for communication.

4. ThiriveDesk

ThriveDesk is a customer support platform built for eCommerce businesses, including Shopify stores. It combines live chat, helpdesk, and an AI chatbot in one place.

The AI chatbot handles common questions on its own, helps customers faster, and reduces support tickets. It is a solid choice for teams that want AI-Powered customer support without complex setup.

5. Gorgias: Helpdesk, Chat & FAQ

Another item on our list of best Shopify customer support apps is Gorgias. This app covers a bit different aspect — direct communication with customers. It allows you to keep all your tickets in one place, fetching them not only from Shopify but from other channels too.

(All communication channels gathered in one feed - source Gorgias: Helpdesk, Chat & FAQ)

Besides, this app also comes with live chat and AI suggestions. Thus, you can automate ticket management and process customer requests faster.

Yet, each plan has its limitations regarding the number of tickets you can work with per month. So, be attentive when choosing any of the options for your store.

6. Accessibly

The best way to assist your customers is to make your store inclusive and accessible for everyone. That's what the Accessibly app allows you to do while also complying with WCAG and ADA. 

(Choosing the accessibility options - source Accessibly)

With the help of this app, your customers can adjust the website view according to their needs. It's possible to change brightness, make the text bigger, display the tooltips, or hide images. Besides, you can also create custom trigger warnings and see the important stats in a separate dashboard. 

7. Re:amaze AI Helpdesk & Chat

One more app with a unified inbox to keep all your communication channels organized is Re:amaze. Here you can use AI tools to build the responses as well as get a use of the live chat.

(AI-powered support chat - source Re:amaze AI Helpdesk & Chat)

This app also allows you to manage customer orders and automate repetitive tasks with the help of rules. With push notifications and satisfaction surveys, you have more chances to increase customer engagement.

8. Okendo: Reviews & Loyalty

We're moving on to our next Shopify customer support app, Okendo. This solution is aimed at turning the visitors of your store into active shoppers. It offers a vast array of marketing tools and advanced review options, while also facilitating store-customer interaction.

(Customer surveys, recommendations, and analytics - source Okendo: Reviews & Loyalty)

If you want to know what your customers think of various aspects, the app will help you create corresponding surveys. Or you can create quizzes for your customers to participate in. This way,  you make your relations agile and see what people think of specific questions at the same time.

9. Powerful Contact Form Builder 

When talking about the best customer support apps for Shopify, we need to mention the Powerful Contact Form Builder app.

Contact forms are a crucial communication channel that passes customers' requests to you for further consideration. Thus, these forms must be clear and easy to manage.

(Fully customizable contact forms - source Powerful Contact Form Builder)

Thanks to this app, you can build various store forms from scratch. The biggest advantage is that you don't have to apply coding. You go through the creation process right in the admin panel. The app gives you a multitude of tools to create a perfect form for a specific cause.

10. SB: Helpdesk, Live Chat & FAQs

The SB: Helpdesk, Live Chat & FAQs app is another multifaceted solution for us to consider. It effectively covers many aspects at once, giving you a chance to operate chatbots and live chats, as well as create advanced FAQ pages.

(Pre-made FAQ templates and layouts - source SB: Helpdesk, Live Chat & FAQs)

The prebuilt templates are there to save you time when creating FAQs. Besides, the app allows you to handle multiple communication channels in one place, create self-service widgets, as well as translate FAQs for a global audience.

It's a great way to keep customer support in check and help clients promptly.

11. Recharge Subscriptions App

Retaining your customers is quite a task. Your efforts can be optimized greatly with the Recharge Subscriptions app, though. Among other things, it allows you to offer discounts based on customers' subscriptions and unifies the checkout.

(Personalized cancellation offers - source Recharge Subscriptions)

To give your customers a hand, you can let them create bundles and buy the exact products they need. Besides, you can provide bonuses, cashback, and gifts to encourage your customers to stay with you. You also have the analytics dashboard to check what tactics bring the best results.

12. ReturnGO Returns & Exchanges

Returns are not desirable but yet unavoidable. Thus, if you can make them smooth and customer-friendly, you not only appear as a reliable brand. You also increase the chance of people getting back to you in the future.

The ReturnGO app assists you greatly in this aspect.

(Setting the conditions for auto-returns - source ReturnGO Returns & Exchanges)

It allows you to make a huge step forward with the auto-refund and auto-return functionality. This facilitates the self-service greatly. Yet, to set some restrictions, you can create your custom refund policy to make the process clear and transparent.

You can also track the returns to analyze causes and determine the ways of reducing them.

13. MAG: Product Reviews

If you are looking forward to gathering social proof, then all that you need is an efficient Product Review application. Reviews can help you to stand out from the crowd as it reveals your unique product feedback along with ratings.

MyAppGurus’ Shopify Product Reviews app offers you the capability to collect reviews with ease with its bulk import and export feature. In a simple tap, you can export and import reviews which is the best part. It even allows you to offer incentives to customers whenever they submit photo or video reviews.

You can use both manual and automated approval of reviews for precise evaluation.

14. SimpleCall — Click to Call

The next option on our list of the best Shopify customer support apps is SimpleCall. This app is a perfect solution for companies that provide customer support via the phone and want to leverage their efforts.

(Setting up the Call Now button - source SimpleCall — Click to Call)

SimpleCall gives plenty of options for icon customization. You choose what pages to display it on and what colors/fonts to apply to it.

Moreover, the configuration doesn't require any coding. So, even if you're a non-technical person, you'll cope with the task easily.

15. HelpLab FAQ Page, Product FAQs

Last but not least, we've got the HelpLab FAQ Page, Product FAQs app. It allows you to create FAQ pages so that customers don't need to wait for an answer from the support team. Instead, they just check the info you prepared for them.

(Device responsive FAQ pages - source HelpLab FAQ Page, Product FAQs)

This app gives all the necessary tools to create personalized FAQs. You can customize them as much as needed to match the style of your theme. Besides, this solution supports rich snippets, so the FAQ pages you create will also be SEO-optimized.

Finally, you have the multilanguage support here, but only in the Professional plan.

So, here we are! In the list above, we've tried to cover various aspects of the customer experience realm. From tools for logging in to your customer accounts to creating comprehensive FAQs, you have plenty of options to provide high-quality support.

It's now up to you which option to select. So, make sure you choose wisely.