Quality support is something not every eCommerce store can brag about these days. When customers have difficulties placing an order or preparing a shopping cart, the last thing they want is to wait.
Since sharing login data is not an option sales managers have to figure out a way to log in to customer accounts without it. To save your time and help you optimize your support service, we offer you to log into customer accounts in one click with the Shopify Login as Customer App.
It is a flexible solution that works for Shopify stores of any scope and allows you to log in to various customers' accounts including B2B customers.
Login to Customer Account with Shopify Plus
If you use Shopify Plus, there is the Multipass feature that allows you to maintain one database of users, integrating them from external sources. However, in the case of the Login as Customer app, it is also a way to log in to a customer account without a customer password using multipass API.
1. Navigate to Apps > Magefan Login as Customer > Customers and find a customer you want to login as.
2. Confirm you want to log in to a customer account.
Once you confirm the login you'll be redirected to the customer account on the storefront with no password or other login information required.
Login to Customer Account Without Shopify Plus
In case you don't have Multipass feature in your Shopify plan, logging into customers' accounts on Shopify will require additional actions.
Just find a customer whose account you want to log in to and click on them. But instead of going straight to login you have to either request customer assistance or change the customer password and login.
In the first case, you need to ask customers to Allow Assistance in their accounts.
All that is required is that customers confirm they grant you access to their accounts.
In the second case, you will change the customer's password and login. Then the customer will have to restore them via the forgot password link later.
Track Logins to Customer Accounts
All login activity is stored in a separate Recent Logins tab. So navigate to Magefan Login as Customer > Recent Logins to find all customer accounts that have been recently logged into.
However, if you want to take this one step further, you can track admin users specifically on the customer page or frontend.
Magefan Login as Customer app not only saves a lot of time but allows you to personalize your support and assist customers faster. Therefore, the faster you process customers' requests, the better their experience.
