If you need to update Magento 2 Zendesk Chat Extension by Magefan, please follow the steps below. Note that the update instructions depend on the method Zendesk Chat extension was installed with.

Update using composer (Method 1)

If the Zendesk Chat module was installed via the composer (check if vendor/magefan/module-zendesk-chat folder exists), then you need to run these simple CLI commands in Magento 2 directory:

composer remove magefan/module-zendesk-chat
composer require magefan/module-zendesk-chat ^x.x.x
# replace x.x.x with the version you want to use
php bin/magento setup:upgrade
php bin/magento setup:di:compile
php bin/magento setup:static-content:deploy

Update using FTP  (Method 2)

If the Zendesk Chat module was installed via FTP (check if app/code/Magefan/ZendeskChat folder exists), then follow these commands:

1. Download the latest version of the Zendesk Chat extension archive from magefan.com.

2. Extract archive.

3. Using FTP, copy the app and lib folders from the archive to your Magento 2 Directory. During the upload please replace all existing files.

magento 2 Extension Installation

4. Run update CLI commands in Magento 2 directory:

php bin/magento setup:upgrade
php bin/magento setup:di:compile
php bin/magento setup:static-content:deploy