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If you need to update Magento 2 Zendesk Chat Extension by Magefan, please follow the steps below.

Note: the updating instructions depend on the method the Zendesk Chat extension was installed with.

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  1. Update using composer
  2. Update using archive and FTP

Update using composer

If the Zendesk Chat module was installed via the composer (check if vendor/magefan/module-zendesk-chat folder exists), then you need to run these simple CLI commands in Magento 2 directory:

composer remove magefan/module-zendesk-chat
composer require magefan/module-zendesk-chat ^x.x.x
# replace x.x.x with the version you want to use
php bin/magento setup:upgrade
php bin/magento setup:di:compile
php bin/magento setup:static-content:deploy

Note: if you don't want your website to be down during deployment, try these zero downtime deployment commands for Magento 2.

Update using archive and FTP

If the Zendesk Chat module was installed via FTP (check if app/code/Magefan/ZendeskChat folder exists), then follow these commands:

1. Download the latest version of the Zendesk Chat extension archive from magefan.com.

2. Extract archive.

3. Make the backup copy of the app/code/Magefan/ZendeskChat folder on your server and then remove it.

4. Using FTP, copy the app and lib folders from the archive to your Magento 2 Directory. 

magento 2 Extension Installation

4. Run update CLI commands in Magento 2 directory:

php bin/magento setup:upgrade
php bin/magento setup:di:compile
php bin/magento setup:static-content:deploy