Magento 2 Zendesk Chat is a complex solution that will help you to get closer to your customers and establish the relationship that will distinguish you from others. It helps you to provide lightning support for your customers and use the information you get from them to make your service even better.

In order to configure Magento 2 Zendesk Chat extension take the following steps:

1. Go to Stores > Configuration > Magefan Extensions > Zendesk Chat.

2. Enable the extension and Embed Zendesk Chat Widget Script.

Note: You need to register on Zendesk to get a personal script. To find it go to LiveChat Settings > Widget > Embed the Zendesk Chat widget.

If you want to learn more about the Zendesk Chat Plans visit this link.

3. Enable the Use Customer Data option if you want the customer's name, email, and phone to be automatically assigned to the chat.

Magento 2 Zendesk Chat General Configuration

4. Configure Appearance.

  • Set the Chat Top Title.
  • Enter the Concierge Display Title and his Byline.
  • Define the Position where Zendesk chat should be displayed.
  • Customize the Color of the chat.

Magento Zendesk Chat Appearance

5. Set up Forms by entering the Pre-chat and Offline Greetings.

Configure Magento 2 Zendesk Chat Forms

6. Configure Page Speed Optimization.

  • Choose whether to enable Script Load Delay.

Note: the delay is needed so that all-important Magento JavaScript is loaded and run before the LiveChat.

  • Set the Delay Time (in seconds) if you decide to enable it.
  • Enable Mobile/Tablet Optimization so that LiveChat JS script is loaded only when the customer hits the live chat button.
  • Enable Desktop Optimization for the same.

Zendesk Chat Optimization

7. Get acquainted with the Zendesk GDPR and CCPA to understand how it responds to legal requests for Service Data.

Magento 2 Zendesk Chat GDPR

Once you finish don't forget to Save Config and check the Zendesk chat popup on the storefront.

Magento 2 Zendesk Chat on Storefront