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Monthly Archives: August 2020

  1. Magefan News and Updates - August 2020

    Hello there, Magento fans!

    Summer is hot this year the same as the extension updates we've prepared for you. Are you ready?

    Read more »
  2. Issue: Redirect to Admin Dashboard after Saving the Blog Post [Fixed]

    If you save a post in Magento 2 Blog, your post is not saved and you are redirected to the Magento dashboard, most likely it happens when the post has a lot of related products or posts. This issue is connected with your server PHP configurations. 

    The max_input_vars PHP setting parameter defines the number of requests (posts) data PHP can receive. When a blog post has many related posts or products a lot of data goes with the request to PHP and it just doesn't receive part of this data.

    In order to fix the issues with post saving:

    1. Change the value of the max_input_vars parameter from 1000 to 5000 in the main php.ini file on your server.

    2. Restart the Apache/Nginx or PHP-FPM if it is used.

    Note: you need to have the superuser server permissions to be able to change this

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  3. Serve Images In Next-Gen Formats on Magento Website

    Page Speed is taken very seriously by a lot of Magento stores since it directly influences your general website performance. That's why everyone constantly tries to improve it and looks for the best ways to do so. 

    In case you're checking your website speed in Google PageSpeed you can face the Serve images in next-gen formats issue. According to it, Google recommends you to save images in JPEG 2000, JREG XR and WEBP formats instead of old PNG and JPG. 

    Serve Images in Next Gen Formats in Magento

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  4. How to Configure Magento 2 Zendesk Chat Extension?

    Magento 2 Zendesk Chat is a complex solution that will help you to get closer to your customers and establish the relationship that will distinguish you from others. It helps you to provide lightning support for your customers and use the information you get from them to make your service even better.

    In order to configure Magento 2 Zendesk Chat extension take the following steps:

    1. Go to Stores > Configuration > Magefan Extensions > Zendesk Chat.

    2. Enable the extension and Embed Zendesk Chat Widget Script.

    Note: Everyone gets a personal script. To find it go to LiveChat Settings > Widget > Embed the Zendesk Chat widget.

    3. Enable the Use Customer Data option if you want the customer's name,

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  5. Uninstalling Magento 2 Zendesk Chat Extension

    If you decided to remove Magento 2 Zendesk Chat Extension by Magefan, please follow the steps below, also you can contact our team for a free consultation in case you have any issues with Magefan's extension.

    Remove Extension Files

    Removing files instruction depends on a way Zendesk Chat extension has been installed.

    1. If you can find the extension files in the folder

    app/code/Magefan/ZendeskChat

    then remove this folder.

    2. If the extension was installed via the composer and its files located in the folder

    vendor/magefan/module-zendesk-chat

    then run composer CLI command to remove it

    composer remove magefan/module-zendesk-chat

    Read more »
  6. Updating Magento 2 Zendesk Chat Extension

    If you need to update Magento 2 Zendesk Chat Extension by Magefan, please follow the steps below. Note that the update instructions depend on the method Zendesk Chat extension was installed with.

    Update using composer (Method 1)

    If the Zendesk Chat module was installed via the composer (check if vendor/magefan/module-zendesk-chat folder exists), then you need to run these simple CLI commands in Magento 2 directory:

    composer remove magefan/module-zendesk-chat
    composer require magefan/module-zendesk-chat ^x.x.x
    # replace x.x.x with the version you want to use
    php bin/magento setup:upgrade
    php bin/magento setup:di:compile
    php bin/magento setup:static-content:deploy

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  7. Magento 2 Zendesk Chat Extension Installation

    To install Magento 2 Zendesk Chat Extension by Magefan, please use one of these installation methods.

    Installation Method 1 - Installing via Composer (recommended)

    Please navigate to your Magefan Account > My Downloads > Install via Composer to get the composer installation instructions.

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